Refund policy
Shoe Addiction
At Shoe Addiction, we stand behind the quality of our products. Please review our policy carefully before purchasing.
Refund Policy
We do not offer refunds to the original form of payment.
Approved returns will receive either:
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An exchange, or
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Store credit in the form of a digital gift card.
Return Eligibility
Returns must be requested within 14 days of delivery.
Items must be:
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Unworn
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Unused
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In original condition
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With original packaging
Any item showing signs of wear, use, odor, scuffs, or damage will not be accepted.
Exchange or Store Credit Options
Once your return is approved, you may choose:
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An exchange for another size or item, or
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Store credit for the value of the returned item (excluding shipping).
Store credit never expires and may be used online or in-store.
Return Process
To start a return, please contact us with:
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Order number
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Reason for return
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Photos of the item
Once approved, you will receive return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items are final sale and not eligible for return, exchange, or store credit:
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Clearance items
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Sale items
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Promotional items
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Worn or damaged items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos so we can resolve the issue.
Processing Time
Once your return is received and inspected, exchanges or store credit will be processed within 3–5 business days.
Contact
For return questions, contact:
Email: Shoeaddictioninfo@gmail.com
Business Name: Shoe Addiction